Effective October 25, 2026
Who we are
Keener Insurance Solutions provides personal and business insurance services. For questions about this policy, contact us at [email protected], (262) 293-9144, or W175N11163 Stonewood Dr Ste 108, Germantown, WI 53022.
Information we collect
When you contact us through the chat widget or another direct channel, we may collect information you provide, such as your name, email address, mobile phone number, inquiry details, and your optional SMS consent choice. We may also collect routine website information such as browser type, device information, IP address, referring page, and cookie data.
How we use information
We use information to respond to requests, discuss insurance needs, provide quote follow-up, schedule or confirm appointments, deliver requested customer service, maintain records, secure our services, and comply with applicable legal obligations.
SMS consent and mobile information
Providing a mobile number does not by itself enroll you in text messages. SMS consent is optional, is not preselected, and is not a condition of purchasing insurance. When you provide SMS consent, we use it only for the message types described beside the consent option. Message frequency may vary. Message and data rates may apply. Reply STOP to opt out and HELP for assistance.
Insurance services and service providers
Information needed to respond to an insurance request may be processed by authorized personnel, technology providers, and insurance service participants as reasonably necessary to provide the service you request. SMS opt-in data and consent are excluded from third-party marketing or promotional sharing as stated above.
Cookies and analytics
We may use cookies and similar technologies to operate, secure, and understand use of this website. You can manage cookies through your browser settings, although some site features may not work as intended.
Data security and retention
We use reasonable administrative, technical, and organizational safeguards designed to protect information. We keep information only for as long as reasonably necessary for the purposes described in this policy and as required by applicable obligations.
Your choices
You may decline SMS consent and still contact us. To stop text messages, reply STOP. For assistance, reply HELP, call (262) 293-9144, or email [email protected]. You may also contact us to request access to, correction of, or deletion of information, subject to applicable legal and insurance record requirements.
Updates to this policy
We may update this policy to reflect changes in our practices or legal obligations. The effective date above identifies the current version.
Related notices
Read our Terms of Service for website and SMS program terms. You may also review the Privacy Policy on the Keener Insurance Solutions main website.